Special Feautures:
State-of-the-art Technology
Supports Customers across Multiple Communication channels like: PSTN, Cell Phone, IVR, Chat, Web submission, Social, etc.
Comprehensive CTI (Computer Telephony Integration) enabled CRM tools for multiple Campaigns Management.
ACD (Automatic Call Distributor) for total call distribution and management.
Smart IVR (Interactive Voice Response) with skill based routing and intelligent call distributions.
Outbound Dialer.
DVR (Digital Voice Recorder).
Enhanced and user friendly reports.
Ability to use standard Telco (T1/E1) lines and VOIP (SIP/IAX) trunks.